By Olivia |
The popular and celebrity-hawked WEN hair care line has been slapped with a class action lawsuit. More than 200 women in 40 states are claiming that the products have caused rashes, scalp irritations, and, worst of all, hair to fall out in clumps.
One woman posted a shocking image (below) of her hair loss on WEN’s Facebook page, claiming the products are to blame for her bald spots. She wrote that she’s depressed and cries when she looks in the mirror, and is forced to wear a baseball cap when she goes out.
Sadly, she’s not alone.
The products, created by hairstylist to the stars Chaz Dean and sold on QVC, Amazon and Sephora, have garnered mixed reviews over the years, many favorable. But several recent reviews on Sephora’s website are positively hair raising. Here are just two.
One woman wrote:
“I had been interested in Wen hair care for a while, because of the amazing shows/commercials. I have been using the conditioner for about two months. My hair started to fall out, and I wasn’t sure why. I would see huge clumps in the drain, strands on my clothes, and I could just pull a handful of strands out of my ends. If you look at my hair, the hair loss is not visible, but I see it fall out everyday. The only thing that had changed was the Wen conditioner, and another Wen styling product. This conditioner makes my hair incredibly soft, but it’s not worth it! I recently found out that lots of people have reported hair loss! This is not a coincidence! Don’t take a chance! Do not buy this product!”
Another woman had this to say:
“I was introduced to this product a couple of years ago and thought it was the most revolutionary product I had ever used. However, for the past year I have been loosing my hair at an alarming rate. I can’t be 100% sure it is the Wen Product but let me tell you my hair is falling out by the handfuls!”
WEN has been the subject of lawsuits before, but the size of this latest lawsuit has brought users’ hair loss claims back into the spotlight. Of the 40 states represented in the lawsuit, Texas has the largest number of victims and these include children!
Amy Davis, lead counsel for the plaintiffs in the case, told CBS, “That’s the saddest part for me. The kiddos we represent have lost nearly all of their hair.” Regarding her clients’ hair, Davis added, “It looked like they had a weed-whacker taken to their head.”
The hair care company denies the allegations. WEN, which is marketed by Guthy-Renker, also named in the lawsuit, promises to add shine, softness, bounce, and, ironically, body and thickness to fine hair. The hair care line over the years has been endorsed by celebrities such as Brooke Shields, Alyssa Milano, and Angie Harmon.
What’s possibly at the root of the problem is the products’ consistency and that they contain almost no cleanser, says Davis. “It’s like using lotion to wash your hair, so instead of removing the product, when you rinse it off, it just becomes impacted in your hair follicle.”
Although the beauty brand is accredited by the Better Business Bureau and maintains an A+ rating, there have been more than 750 complaints in the last three years, including 268 this year. Many are regarding issues with billing and auto shipments that continue to be charged and sent after customer’s have canceled. But some, such as this one, are about hair loss:
“I BOUGHT THIS HAIR PRODUCT AND WITHIN A FEW DAYS MY HAIR WAS STARTING TO FALL OUT. … AT FIRST I DID NOT THINK IT WAS FROM THE PRODUCT. AFTER A WEEK OR SO IT SEEMED TO BE GETTING WORSE. I ACTUALLY WENT TO MY DOCTOR THINKING SOMETHING MEDICAL WAS GOING ON.”
Complaints about hair breakage and loss have also been posted on YouTube, Amazon, and other consumer sites.
Source: CBS, Better Business Bureau, Daily Beast